Please make sure you have the latest version of our app and that you’ve added a valid credit or debit card to your account.

Once you’re logged in, if you can’t see the amount you have to spend or details of items you’ve bought (we call this ‘active purchase information’), please give us a shout on 1800 088 151, between 7:30am – 7:30pm Mon - Fri, 7:30am - 5:30pm Sat (AEST) and our Support Team will give you a hand.