OK, these things happen. We have a formal dispute process that may help you resolve your issue with the retailer you bought your stuff from.

Please send an email to [email protected] titled ‘Attention Manager regarding Dispute’ in the subject heading and include as much information about your concern/issue as possible. We’ll then liaise directly with the retailer and let you know next steps.

Please include any photos, supporting documentation, contact names or numbers at the retailer that you may have spoken to and anything that you feel supports your claim. This formal dispute process doesn’t stop you from getting information or support from a statutory body or consumer law centre in your state or territory.